These Terms & Conditions govern the registration and use of the services provided by E-Kendra through its website and B2B platform. By registering for an account or using our services, you agree to these Terms & Conditions.
E-Kendra provides digital B2B services through its online platform. Services may include:
The list of services may be changed, updated, added, or discontinued from time to time.
The platform may offer different types of B2B accounts, including:
Users must provide correct and complete information during registration. E-Kendra may verify the information submitted by a user before approving or activating an account.
A user is responsible for ensuring that all information provided during registration remains accurate and up to date.
Registration or activation charges may apply depending on the selected B2B account type or service.
Before completing registration, users should carefully review the applicable charges.
Registration, joining, onboarding, activation, or similar charges paid for creating or activating a B2B account are non-refundable.
Once the registration or activation process has been completed, such charges cannot be claimed back as a refund.
Users are responsible for keeping their account login details, passwords, OTPs, API credentials, and other access information secure.
Users should not share their account credentials with any unauthorized person.
If a user believes that their account has been accessed or used without authorization, they should contact E-Kendra as soon as possible.
B2B accounts are expected to remain active through regular use of the platform.
If a Retailer, Distributor, Super Distributor, or other B2B account has no qualifying activity for 90 consecutive days, the account may be automatically marked as Inactive.
The inactive status is intended to help maintain an active and operational B2B network.
An account that has been marked inactive because of 90 days of inactivity may be reactivated subject to the applicable reactivation process.
A ₹1,000 reactivation charge will be applicable for reactivating an account that has become inactive under this policy.
The reactivation charge must be paid before the account is restored to active status.
Additional verification may be required before an inactive account is reactivated.
Users must carefully check the details of every transaction before submitting it.
Once a transaction has been processed successfully, cancellation may not be possible.
In the event of a failed, reversed, or unsuccessful transaction, any applicable wallet adjustment or refund will be processed according to the applicable transaction status and service rules.
Users should retain transaction IDs, reference numbers, receipts, or other relevant details for future support requests.
Where a wallet facility is provided, users are responsible for maintaining and using their wallet balance appropriately.
Wallet balances may be used only for the services and purposes permitted through the platform.
Users must not attempt to manipulate, misuse, transfer, or interfere with the wallet system or transaction records.
We aim to keep our platform and services available for regular use. However, temporary interruption may occur due to technical maintenance, server issues, connectivity problems, third-party service interruptions, or other circumstances beyond our reasonable control.
E-Kendra does not guarantee that every service will be available continuously or without interruption.
Users agree to:
Users must not use the platform for fraudulent, unlawful, abusive, deceptive, or unauthorized purposes.
Users must not:
If such activity is identified, E-Kendra may suspend, deactivate, or terminate the relevant account.
E-Kendra may suspend, deactivate, restrict, or terminate an account where reasonably necessary, including in cases of:
Where appropriate, the user may be required to complete verification before the account is restored.
E-Kendra may change service availability, pricing, charges, commissions, features, or platform rules from time to time.
Any updated terms or charges may be published through the website, platform, or other appropriate communication channels.
Users are responsible for checking the latest applicable terms before using a service.
Certain services available through the platform may depend on external service providers or technical partners.
Service availability, processing time, transaction status, and other service-related matters may therefore depend on the relevant service provider.
Where a service is affected by an external system or provider, E-Kendra will make reasonable efforts to assist the user.
The website, platform, software, content, logos, graphics, designs, text, and other materials provided by E-Kendra are protected by applicable intellectual property laws.
Users may not copy, reproduce, modify, distribute, or commercially use our website content, software, branding, or other materials without prior permission.
E-Kendra will make reasonable efforts to provide its services correctly and efficiently.
However, we shall not be responsible for losses, delays, interruptions, or service failures resulting from circumstances outside our reasonable control, including technical failures, connectivity problems, server downtime, third-party service interruptions, maintenance, or other unforeseen circumstances.
Users should verify transaction details before confirming any transaction.
Refunds, where applicable, will be considered based on the actual transaction status and the relevant service rules.
B2B registration, joining, onboarding, and activation charges are non-refundable, except where E-Kendra expressly agrees otherwise in writing.
Any eligible transaction refund will normally be processed through the applicable wallet or payment method according to the relevant transaction process.
Information provided by users may be used for account registration, verification, transaction processing, customer support, security, service delivery, and other purposes related to operating the platform.
Users should refer to the website's Privacy Policy for further details regarding the handling of personal information.
Users may contact E-Kendra through the official contact or support channels available on the website.
For faster resolution, users should provide the relevant account information, transaction ID, reference number, date, and a clear description of the issue.
E-Kendra may update these Terms & Conditions from time to time.
The latest version published on https://e-kendra.co.in will apply to the continued use of the platform.
Users are encouraged to review these Terms & Conditions periodically.
By registering for an account, accessing the platform, or using any service provided by E-Kendra, the user confirms that they have read, understood, and agreed to these Terms & Conditions.
If the user does not agree with these Terms, they should not register for or use the platform.
E-Kendra
Website: https://e-kendra.co.in
Address: Shilbari Hat, Alipurduar, West Bengal - 736204
For any questions regarding these Terms & Conditions, please contact us through the official contact details provided on our website.
Join E-Kendra today and experience the future of B2B fintech.
Create Account