1. Introduction
Welcome to E-Kendra. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our hosting services.
By using our services, you consent to the data practices described in this policy.
We may collect the following types of information:
- Personal Information: When you register, we collect your name, email address, phone number, billing address, and KYC documents (Aadhaar, PAN) as required by law.
- Payment Information: We do not store your credit card or UPI details. Payments are processed securely through third-party payment gateways (like Razorpay).
- Technical Data: We collect your IP address, browser type, operating system, and browsing behavior on our site to improve our services.
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your hosting account.
- To process payments and generate invoices.
- To provide customer support and respond to your tickets.
- To comply with legal obligations (e.g., verifying your identity via KYC).
- To send you important service updates, renewal reminders, and promotional offers (which you can opt out of).
4. Cookies & Tracking
We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect the functionality of our website.
5. Data Sharing & Disclosure
We never sell your personal data to third parties.
We may share your information only in the following circumstances:
- Service Providers: With payment gateways, domain registrars, and server providers to deliver our services.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information via your dashboard.
- Deletion: Request the deletion of your account and personal data (subject to legal retention requirements).
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
- Email: support@ekendra.co.in
- Phone: +91 9832845010
